Credit, finance and loan complaints. The Australian Financial Complaints Authority

Credit, finance and loan complaints. The Australian Financial Complaints Authority

The Financial that is australian Complaints (AFCA) can start thinking about a problem you have about a credit, finance or loan item you have got along with your monetary firm.

This site describes the sorts of complaints AFCA can give consideration to about credit, loans and finance services and products, and how to proceed next if you would like create an issue to us.

You can find things we can’t give consideration to; as an example – if your issue involves the degree of an overdrawn cost or rate of interest enhance. But, we possibly may manage to think about a grievance about a charge or cost if it was improperly determined or put on your bank account. There’s also some particular exclusions that relate to credit complaints.

Detailed information regarding these different sorts of credit, loan and finance services and products can be acquired to assist you decide if you’d like to grumble to us.

Small company?

If you should be a business that is small there clearly was specific information regarding company credit and loans from the Information for small enterprises page.


Credit and finance include:

  • charge cards, overdrafts and personal lines of credit
  • an organization that delivers credit associated with the purchase of products, or perhaps the method of getting services – payment for that is deferred for at the least a week
  • short-term finance such as for example payday financing.
  • mortgages, including mortgages that are reverse
  • unsecured loans such as for example automobile, vacation loans and debt consolidation reduction loans
  • investment and small company loans.
  • We also start thinking about complaints about guarantees.

    Detailed information regarding these different sorts of credit, finance and loan items is following that will help you determine if you would like whine to us.

    Your monetary company is needed to suspend any collection or data recovery action once your problem happens to be registered with us. In the event that you get any business collection agencies letters or calls from your own financial company, report this to your financial firm’s dispute resolution team that is internal. In the event that you keep getting business collection agencies communication call us.

    You ought to make whatever re re payments you can easily while your grievance is by united statesing us. It is because interest and costs will often keep on being charged for your requirements whilst the grievance is available. Should you not make repayments, your arrears will increase which can be very likely to spot you in a even worse place.

    Associated information

  • Other areas getting assistance
  • Before you create a complaint
  • Results we are able to provide
  • AFCA approaches
  • AFCA Guidelines
  • AFCA Operational Recommendations
  • Problems and issues it is possible to grumble about

    More details about these presssing problems is available that will help you decide if you’d like to grumble to us.

  • Costs or costs that have been wrongly used or determined (however in the event your only concern is the fact that you imagine the charge or fee had been way too high).
  • Information which you were given and you believe was misleading or incorrect, including fees or costs that you weren’t given about the product or.
  • If you’re in economic trouble and can’t make repayments.
  • Choices that your particular monetary company has made, including a choice to follow a debt that is unpaid whether a choice to lend ended up being made responsibly.
  • They weren’t followed if you gave instructions and.
  • Privacy and privacy breaches.
  • Deals that have been wrong or unauthorised, or mistaken re payments.
  • More info about these issues is after to assist you decide if you would like whine to us.

    What you should do next

    A complaint can be made by you to AFCA online, by page, e-mail or by phoning us.

    Us directly, you can go back to your financial firm and ask to make a complaint to their internal dispute resolution team if you don’t want to complain to.

    Your monetary company should really be in a position to give you information regarding making a grievance for them.

    We also have some recommendations open to help you produce a interior grievance.

    Financial trouble

    We encourage you to contact your credit provider to discuss a hardship arrangement if you are experiencing financial difficulty. If you’re struggling to arrive at an arrangement that is suitable please contact us.

    Samples of economic trouble include where your monetary company has declined or perhaps not taken care of immediately your request to alter your repayments because of hardship, you’ve got been given a standard notice, or your economic firm is continuing appropriate or business collection agencies action you have made a financial difficulty request to them against you after.